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Speedy Group Corporation Limited Spam Mail Policy
Spamming Mail Policy
Each customer subscribing our services MUST comply to Speedy Group Corporation
Limited Spamming Mail Policy (‘this Policy’) on which spamming activities are
strictly prohibited. . This Policy is formulated to ensure a reliable and
secured environment.
Each customer is responsible for the activities of its customers or end-users
and, by accepting service from Speedy Group, is agreeing to ensure that its
customers or end-users abide by this Policy. Customers who provide services to
their own customers or end-users should affirmatively and contractually pass on
the restrictions of this Policy to its users, and take steps to ensure
compliance by their users with this Policy.
If violations of this Policy occurs, Speedy Group reserves the right to take
action to control the offending customer from violating this Policy. Continuing
to violate this Policy after being warned to stop is considered harassment and
will result in service suspension or termination as Speedy Group deems
appropriate, without further notice.
As part of the Internet community, Internet citizens or users should act and
behave in a way that is acceptable to the whole Internet community. Abusive use
of network resources is strictly prohibited.
Definition of Spamming
Speedy Group classifies spamming as sending Unsolicited Broadcast Email (UBE) or
Unsolicited Commercial Email (UCE) that is sent to individuals who did not
specifically request such material, including but not limited to mailing of
advertising, informational announcements, surveys, website addresses and email
addresses.
Prohibited activities of spamming also include the following:
- Sending UBE or UCE from another provider advertising or implicating, directly
or indirectly, the use of any Services hosted or provided by Speedy Group is
prohibited.
- The Services includes, but not limit to: Web, Email, FTP, and DNS services.
- Maintaining an open mail relay, which is used for the distribution of UBE or
UCE or are designated as mail relaying.
Any email which meets any of the following criteria is classified as UBE or UCE:
* False Identity of "Sender" Domain
Any email that is sent in bulk from a domain or IP number/address which is
registered in the global whois using false or forged contact information
intended to elude detection (Registering Domains under a false identity).
* False Identity of "Advertiser" Domain
Any email that is sent in bulk advertising a product or service linking to a
domain or IP number which is registered in the global whois using false or
forged contact information intended elude detection.
* False Identity of "From" Email Header
Any email that is sent in bulk using a false or forged "FROM" field, intended to
intentionally mask the sender's real email address or the identity of the real
sender to evade detection.
* Forged "Routing" Email Header
Any email that is sent in bulk which incorporates any false or forged
information in the email HEADER with the intent to evade detection.
* Fraudulent "Subject" Email Header
Any email that is sent in bulk using a fraudulent or intentionally misleading
SUBJECT line specifically intending to deceive, and cause the recipient to open
the email.
* False Identity of "Reply" Information
Any email that is sent in bulk containing false or forged contact addresses or
phone numbers within the body of the message, with the specific intent to elude
detection.
* Email Encoding to Elude Human Readability
Any email that is sent in bulk which contains links, and/or identification code
which is intentionally encoded or shrouded to avoid human or machine readability
* Covert Attempts to Extract Private Data
Any email containing any code or any computer language within the body of the
message with the specific intent of covertly returning data to the sender, about
the recipient, without that recipient's prior knowledge and permission. (Not
limited to "Bulk" email)
* Intent to Compromise Email Servers
Any email that is sent in bulk containing any code or any computer language with
the specific intent of compromising mail server security, or identifying
compromised servers. ("Computer Tresspass" Not limited to "Bulk" email)
* Attempt to Load Data from a Remote Server
Any email that is sent in bulk containing any code or tag intended to display
visual or audio material within the body of the email, which must be sent (or
downloaded) to the recipient from a remote server without the recipient's prior
knowledge and permission.
* Attachment of Executable Files
Any email that is sent in bulk which includes attached files, requiring download
from a remote server, intended to display an image, initiate a video, or sound,
or otherwise execute a software program on the recipient's computer without the
recipient's prior knowledge and permission.
* Covert Attachments
Any email, sent in bulk, including attached files which covertly download to the
recipient's computer, intended to reside and function there without the
recipient's knowledge or detection. ("Computer Tresspass" Not limited to "Bulk"
email).
* Materials of Obscenity
Any email which traffics in, distributes or offers to distribute materials, or
contains words, pictures or other matter of obscenity.
* Materials of Pornography
Any email which contains pictures of or words illustrating, describing or
insinuating sexual situations involving minors or animals.
* Materials of Violence
Any email which incites, describes, or depicts any act of rape, murder or other
violent crime against any person or group of persons.
* Intent to Market UBE
Any email, sent in bulk, advertising any product or service for the sole purpose
of:
- selling an email address list to be used to send UBE,
- sending bulk UBE for hire,
- collecting e-mail addresses to be used to send UBE,
- selling a list of open relay servers used to send UBE,
- selling a list of compromised email servers,
- selling hardware or software which counterfeits, masks or otherwise tampers
with email headers for the purpose of eluding detection.
* Intent to Defraud
Any email that openly offers a product or service which would qualify as a
misdemeanor or felony within the recipient's legal district, including but not
limited to:
- offering false or forged drivers licenses,
- offering false or forged college or university diplomas,
- offering methods, training or instruction to elude Income Taxes,
- offering false or insider trading tips on stocks or bonds,
- offering payment for sheltering foreign currency of any kind,
- offering financial gain or wealth through multi-level, pyramid or chain-letter
schemes,
- offering commercial software that has been pirated, stolen, or repackaged,
- offering any device, software, technique, training or instruction to enhance,
break, evade or circumvent or otherwise burglarize any regulatory encryption on
any broadcast signal including cell phones, cable TV, internet access or
satellite signal,
- offering any compound or pharmaceutical substance, remedy or elixir which is
not approved by the proper regulatory administrations,
- offering any product or substance which is illegal or subject to local
taxation for the purpose of evading regulation and/or taxation. (Tobacco, fire
arms, certain drug paraphernalia and/or OTC drugs),
- Any email sent in bulk offering any product, device, treatment or substance
claiming to enhance or increase any human body part, function or activity which
is not approved by the proper regulatory administration,
- Any email sent in bulk for the sole purpose of deceiving or defrauding the
recipient for the personal benefit of the sender.
Handling Procedure
In order to assist us in responding to complaints as quickly as possible,
anybody should forward the spam mail complaint with complete headers to
[email protected]
Typically when receiving a complaint, Speedy Group will forward it with a
warning notice to the corresponding customer for a response and complete
resolution. If the problem cannot be resolved within a period of 48 hours from
the warning notice, Speedy Group will apply full traffic and/or DNS blocking to
the IP address and/or domain name involved in the UBE/UCE complaint. The
problem is considered resolved only after Speedy Group is convinced with a
response of complete resolution with support evidence from the customer. Any
full traffic and/or DNS blocking of IP address shall prevent the customer from
sending or receiving traffic to and from such IP address and/or domain name.
Upon receiving warning notice from Speedy Group, the customer should promptly
investigate the UBE/UCE complaints.
If Speedy Group receives repeat complaints indicating that a problem has still
not been resolved, Speedy Group will apply full traffic and/or DNS blocking to
the IP address and/or domain name again and, in its sole discretion, keep the
blocking for at least 7 days or 30 days after Speedy Group is convinced that the
problem is resolved.
Customer is responsible for itself and its customers/end-users for UBE/UCE that
passes through its connection to Speedy Group.
Speedy Group’s escalation depends on the case severity not time basis. When
severe spam complaints are received, escalation will be applied and IP/DNS may
be blocked in less than 48 hours. Bigger IP range will be blocked in case of IP
hopping.
If situation does not improve for continued abuse, service suspension or
termination will be arranged by Speedy Group in its discretion.
Trusted SPAM Reporting System and Open Relay Database System
There are many SPAM Reporting Systems and Open Relay Database Systems in the
world. Some of the organizations are well recognized. They have well developed
policy and system to handle spam complaints, blacklist and open relay testing
for Internet hosts.
The following organizations are part of the ones Speedy Group recognizes. If
customer receives complaints from those organizations, you are required to take
active resolution and respond to those organizations directly:
Spamcop.net (www.spamcop.net)
Spamhaus.org (www.spamhaus.org)
ORDB.org (www.ordb.org)
Publication and Change of this Policy
This Policy is subject to change with notice by publication on Speedy
Group’s Web site. Customers are responsible for monitoring this web site for
changes.
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